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Refund policy
We are confident that you will love your new Ranein products. However, If you're dissatisfied with your Ranein products for any reason at all, simply notify us within 30 days of the delivered date. You will pay for return shipping unless it is a quality problem.
Please note that the 30-day return policy is currently only available in the U.S. and for RA65-W, RA65-B. Accessories do not support returns unless they are damaged on arrival.
To return an item, please contact us via email at service@raneinrv.com.
Requesting a Return
Your Ranein comes with a 30-day return policy after delivery. Shipping costs incurred for returns will be deducted from the refund.
Here are the shipping fees.
Control Panel $50.00
In your request, please include the following information:
● The serial number of your Ranein (you can locate it on the bottom or back of the product and the accessories do not have serial numbers. )
● Your Ranein login email.
● To ensure a safe return to Ranein, you must use the original box. If some items in the set are not present, and/or the packaging is damaged, a restocking fee may apply.
The email should contain:
Photos that clearly show the appearance of all sides of the product
Photos of the complete accessory display
Photos of the original packaging
● A brief explanation for the return. This will be helpful to us to improve our product.
Please ensure the Ranein is packaged correctly. Due to its size and weight, it is very important to follow these instructions closely to avoid damage. Ranein may deduct from your refund if the returned product is damaged.
Please note that the 30-day money-back guarantee must meet the following requirements:
* The product and accessories with the original packaging.
* The product and accessories shouldn't be any cracks, dents, scratches, or any factors that may affect re-sales.
The customer service team will confirm with you the return reason, and will also need you to provide the product and package photos from different angles.
In order to successfully receive the returned goods, please inform us of the tracking number in time after the goods are sent. If due to customer or logistics reasons, the warehouse does not receive the return, we will not refund.
Once your return has been received, please allow us up to 10 business days to process your refund. On your bank side, it also needs 7-10 business days for a credit to appear on your credit card statement. For disputed orders, it takes 3-6 months to resolve.
Cancel order or change address
All workday orders in the US are usually picked up by the courier company within 24 hours, and the tracking number will be available within 48 hours.
If you need to cancel the order, please contact customer service at service@raneinrv.com to check whether your order has been picked up. If not, we will try to cancel the order or change the address for you, but this does not guarantee success. Any resulting losses shall be borne by the customer.
If your order has been picked up, regardless of whether you have received the tracking number or whether there is tracking information, the order can't be canceled and the address can't be changed. Because in such case, the goods have been handed over to the courier company for processing, and their status will not be under our control. If you still choose to cancel the order, you can choose to reject it when the goods arrive, and then apply for a refund. We will process the refund within 10 working days after confirming the receipt of the returned package, and deduct the round-trip shipping fee. If due to customer or logistics reasons, the warehouse does not receive the package rejected by the customer, we will not refund.
Please note that the 30-day return policy is currently only available in the U.S. and for RA65-W, RA65-B. Accessories do not support returns unless they are damaged on arrival.
To return an item, please contact us via email at service@raneinrv.com.
Requesting a Return
Your Ranein comes with a 30-day return policy after delivery. Shipping costs incurred for returns will be deducted from the refund.
Here are the shipping fees.
Control Panel $50.00
In your request, please include the following information:
● The serial number of your Ranein (you can locate it on the bottom or back of the product and the accessories do not have serial numbers. )
● Your Ranein login email.
● To ensure a safe return to Ranein, you must use the original box. If some items in the set are not present, and/or the packaging is damaged, a restocking fee may apply.
The email should contain:
Photos that clearly show the appearance of all sides of the product
Photos of the complete accessory display
Photos of the original packaging
● A brief explanation for the return. This will be helpful to us to improve our product.
Please ensure the Ranein is packaged correctly. Due to its size and weight, it is very important to follow these instructions closely to avoid damage. Ranein may deduct from your refund if the returned product is damaged.
Please note that the 30-day money-back guarantee must meet the following requirements:
* The product and accessories with the original packaging.
* The product and accessories shouldn't be any cracks, dents, scratches, or any factors that may affect re-sales.
The customer service team will confirm with you the return reason, and will also need you to provide the product and package photos from different angles.
In order to successfully receive the returned goods, please inform us of the tracking number in time after the goods are sent. If due to customer or logistics reasons, the warehouse does not receive the return, we will not refund.
Once your return has been received, please allow us up to 10 business days to process your refund. On your bank side, it also needs 7-10 business days for a credit to appear on your credit card statement. For disputed orders, it takes 3-6 months to resolve.
Cancel order or change address
All workday orders in the US are usually picked up by the courier company within 24 hours, and the tracking number will be available within 48 hours.
If you need to cancel the order, please contact customer service at service@raneinrv.com to check whether your order has been picked up. If not, we will try to cancel the order or change the address for you, but this does not guarantee success. Any resulting losses shall be borne by the customer.
If your order has been picked up, regardless of whether you have received the tracking number or whether there is tracking information, the order can't be canceled and the address can't be changed. Because in such case, the goods have been handed over to the courier company for processing, and their status will not be under our control. If you still choose to cancel the order, you can choose to reject it when the goods arrive, and then apply for a refund. We will process the refund within 10 working days after confirming the receipt of the returned package, and deduct the round-trip shipping fee. If due to customer or logistics reasons, the warehouse does not receive the package rejected by the customer, we will not refund.