Domestic and International Shipping
We try to ship as quickly as possible. Orders usually go out within 4 days of ordering if all the items are in stock, most times much quicker.If not,it'll be a week delay.
However, during peak times (new releases and holidays) you will need to allow a couple more days for processing. PLEASE NOTE: once your package hits the post office, we CANNOT CONTROL where it goes,however we will give you a tracking number.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We have warwhouse at US,It will take 3-7days to be delivered due to destinations.
Shipping Services
Orders from the US will be shipped by UPS and FedEx. We are unable to ship to PO Boxes. For orders from areas such as Alaska, Hawaii, or the central mountainous regions, delivery time will be slightly longer.
Shipping Fee
US orders
We offer free shipping on US.
Customs & Duties
We do our best to eliminate/minimize duties by shipping from one of our international warehouses. Ranein is not responsible for any customs, duties, or import fees associated with receiving your Ranein order.
Shipping Notice
For special shipping requests, please contact Ranein Support. Please confirm your address before payment. If you enter the wrong address, please contact Ranein Support in a timely manner. We will contact logistics personnel to solve the problem. Ranein orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
Ranein assumes no responsibility for delayed or rejected orders due to the following reasons:
1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.
Order & Logistics Tracking
After the order is shipped, you will receive a notification email. You can click the link and skip to the express company’s official website to check your package shipment status.
Log in to your RaneinRV.com account and check “My Orders”.
Inspection & Sign
As Ranein products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Ranein RV Support.
Once you (or someone else on your behalf) signs for the item, Ranein will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Ranein Support within 24 hours after you receive the package so that we can resolve the problem immediately.
FAQ
How do I track my order status if I don’t have a Ranein account?
Once your order is successful, the system will automatically register a Ranein account for you. The user ID will be the email that you used to place the order. You can reset the password by clicking the link below and logging in to your Ranein account to track your order.
After I place an order, how do I change my order before shipment?
The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again. Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or klarna, no changes can be made since the payment service provider verifies shipping address information before they approve the payment.
How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can log in to your Ranein account and cancel your order in “My Orders” on the Ranein RV Store. If your order has been shipped, you cannot cancel it. Please contact the customer service team to apply for a sales return.
Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense and will be deducted from the refund.
Under what circumstances will the Ranein Online Store cancel an order unilaterally?
The Ranein Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Ranein Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
1) Ordered products exceed the purchase limit with the same Ranein account;
2) A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
3) Ranein receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
4) Ranein determines that the purchase was made through improper means or finds evidence that the order was not made legally.
We are confident that you will love your new Ranein products. However, If you're dissatisfied with your Ranein products for any reason at all, simply notify us within 30 days of the delivered date. You will pay for return shipping unless it is a quality problem.
Please note that the 30-day return policy is currently only available in the U.S. and for RA65-W, RA65-B. Accessories do not support returns unless they are damaged on arrival.
To return an item, please contact us via email at service@raneinrv.com.
Requesting a Return
Your Ranein comes with a 30-day return policy after delivery. Shipping costs incurred for returns will be deducted from the refund.
Here are the shipping fees.
Control Panel $50.00
In your request, please include the following information:
● The serial number of your Ranein (you can locate it on the bottom or back of the product and the accessories do not have serial numbers. )
● Your Ranein login email.
● To ensure a safe return to Ranein, you must use the original box. If some items in the set are not present, and/or the packaging is damaged, a restocking fee may apply.
The email should contain:
Photos that clearly show the appearance of all sides of the product
Photos of the complete accessory display
Photos of the original packaging
● A brief explanation for the return. This will be helpful to us to improve our product.
Please ensure the Ranein is packaged correctly. Due to its size and weight, it is very important to follow these instructions closely to avoid damage. Ranein may deduct from your refund if the returned product is damaged.
Please note that the 30-day money-back guarantee must meet the following requirements:
* The product and accessories with the original packaging.
* The product and accessories shouldn't be any cracks, dents, scratches, or any factors that may affect re-sales.
The customer service team will confirm with you the return reason, and will also need you to provide the product and package photos from different angles.
In order to successfully receive the returned goods, please inform us of the tracking number in time after the goods are sent. If due to customer or logistics reasons, the warehouse does not receive the return, we will not refund.
Once your return has been received, please allow us up to 10 business days to process your refund. On your bank side, it also needs 7-10 business days for a credit to appear on your credit card statement. For disputed orders, it takes 3-6 months to resolve.
Cancel order or change address
All workday orders in the US are usually picked up by the courier company within 24 hours, and the tracking number will be available within 48 hours.
If you need to cancel the order, please contact customer service at service@raneinrv.com to check whether your order has been picked up. If not, we will try to cancel the order or change the address for you, but this does not guarantee success. Any resulting losses shall be borne by the customer.
If your order has been picked up, regardless of whether you have received the tracking number or whether there is tracking information, the order can't be canceled and the address can't be changed. Because in such case, the goods have been handed over to the courier company for processing, and their status will not be under our control. If you still choose to cancel the order, you can choose to reject it when the goods arrive, and then apply for a refund. We will process the refund within 10 working days after confirming the receipt of the returned package, and deduct the round-trip shipping fee. If due to customer or logistics reasons, the warehouse does not receive the package rejected by the customer, we will not refund.
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